INFORMACIÓN GENERAL

In compliance with the duty to provide the information set out in art. 10 of Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce, we inform you that the ownership of the website corresponds to MARIA TERESA GARCIA GONZALEZ, CIF/NIF 20013756F, address at C/ LLEVANT,15, BELLREGUARD (VALENCIA), 42713 and with e-mail address INFO@MACBEALOEVERA.COM and telephone number 619522864, hereinafter MARIA TERESA GARCIA GONZALEZ.

USE OF THE SITE

By using this website and placing orders through it, the user agrees to the following:

* To use the website solely for the purpose of consulting products and placing orders.

* Not to place any fraudulent or false orders. If an order is reasonably considered to be fraudulent, MARIA TERESA GARCIA GONZALEZ is authorised to cancel it and inform the relevant authorities.

* To have legal capacity to enter into contracts (the user declares to be over 18 years of age).

* To provide their contact details in a truthful and accurate manner in order to be able to send orders.

PROTECTION OF PERSONAL DATA

MARIA TERESA GARCIA GONZALEZ informs users of this website about its policy regarding the processing and protection of personal data that may be collected by browsing or contracting services through the privacy policy. You can access the privacy policy from the website at any time.

CONDITIONS OF PURCHASE

Availability of the service. Users have the possibility of placing orders for the items offered through the website both for delivery to an address within the Spanish territory and to a European destination.

Language: The contract will be formalised in Spanish.

Availability of products.

Orders are subject to the availability of the products. If there are difficulties in the supply of the products or if there are no items in stock, MARIA TERESA GARCIA GONZALEZ will inform the customer of this circumstance, either by email or by telephone and will refund any amount paid for the product or products not available or will exchange the product for another of the same value, as decided by the customer.

Prices of the products.

The prices of the articles include all current taxes but do not include shipping costs, which will be added to the total amount. MARIA TERESA GARCIA GONZALEZ reserves the right to modify the prices at any time, although the products will be invoiced on the basis of the price in force at the time of placing the order (subject to the availability of the product). The purchase order shall indicate both the total price of the product/products, including VAT and the corresponding shipping costs, as indicated in the following sections. The applicable VAT rate will be the one legally in force at any given time depending on the specific article in question. For orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT in accordance with the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and tariffs in accordance with the regulations in force in each of these territories.

Product prices. The prices of the articles include all current taxes but do not include shipping costs, which will be added to the total amount. MARIA TERESA GARCIA GONZALEZ reserves the right to modify the prices at any time, although the products will be invoiced on the basis of the price in force at the time of placing the order (subject to the availability of the product). The purchase order shall indicate both the total price of the product/products, including VAT and the corresponding shipping costs, as indicated in the following sections. The applicable VAT rate will be that legally in force at any given time depending on the specific article in question. For orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT in accordance with the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and tariffs in accordance with the regulations in force in each of these territories.

DELIVERY COSTS

Shipping costs to addresses in Spanish territory.

For orders of less than 30€, shipping costs amount to 6.5€, which must be added to the total amount. Shipping costs will therefore be borne by the customer. For orders of 30€ or more, no shipping costs will be applied. 

For shipments to the Canary Islands, additional customs charges will apply.

HOW TO PLACE AN ORDER.

To place an order you must select the desired item(s). Once you have selected all the items you want, they will be added to your shopping basket. The next step is to process the order and make the payment. To do this you must follow the steps requested on the website and follow the purchase instructions that appear on the screen. You will only be asked for the data necessary for the purchase and subsequent delivery of the order. Before formalising the purchase you must EXPRESSLY ACCEPT these conditions as well as the privacy policy.

The data recorded by the website constitutes proof of the transactions made. The customer will receive confirmation of the order by e-mail.

During the process, before making the payment, you will be able to modify the details of your order. The order is not formalised until the process is completed, which will occur when you have made the payment. Clicking on "Pay" means that you purchase and pay for the selected items, this step is a binding commitment.

There are no purchase limits. The user can order as many items as he/she wishes, with no minimum or maximum order quantity.

Right to cancel the order.

MARIA TERESA GARCIA GONZALEZ reserves the right to refuse an order from a customer with whom there is a dispute. MARIA TERESA GARCIA GONZALEZ also has the right to refuse or cancel an order for justified reasons, for example:

* Due to an error in the invoicing data (which are incorrect or impossible to verify).

* If there is a suspicion of fraud with the bank card

* If it is not possible to send it to the indicated address.

* If there are reasons to suspect that the user is not an end-consumer

* If the user is under 18 years of age

* If full payment has not been made.

Payment method.

You can pay by credit card, Paypal or bank transfer. In the case of payment by credit card or PayPal, the total amount of the order, including shipping costs, will be charged to the customer's account at the time of purchase. Only payments in EUROS are accepted.

When paying by credit card and in the event of any incident occurring during the process (for example, if the terminal reports that the card has been refused), the order will be cancelled automatically. The bank card payment system is carried out through the Redsys payment gateway.

 By clicking on "Pay" the user is confirming the payment of the order and that the credit card is theirs. To minimise the risk of unauthorised access, your credit card details will be encrypted. Credit cards will be subject to checks and authorisations by the credit card issuer, but if the credit card issuer does not authorise payment, the order will be automatically cancelled, and the system will inform the customer of this cancellation.

In the case of selecting the Paypal payment system, PayPal will be the payment platform and payment will be made according to the conditions of said payment platform. MARIA TERESA GARCIA GONZALEZ also offers the possibility of payment by bank transfer.

The order will be sent to the address you indicate once the total amount of the order has been confirmed. If the total amount is not received, MARIA TERESA GARCIA GONZALEZ reserves the right not to send the order until full payment has been made by the customer.

DELIVERY

The products will be sent to the address indicated by the user. The delivery time varies between 24 and 72 hours (working days) for addresses on the peninsula and 7 working days for deliveries to the Balearic Islands, Canary Islands, Ceuta and Melilla. The delivery time for addresses outside the Spanish territory ranges between 7 and 10 working days. The delivery times indicated will be respected as long as there are no unforeseen or extraordinary circumstances beyond our control. If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option of continuing with the purchase by setting a new delivery date or cancelling the order with a full refund of the price paid.

For the purposes of these terms and conditions, "delivery" or the order shall be deemed to have taken place or to have been "delivered" at the time when you or a third party indicated by you acquires material possession of the products, which shall be evidenced by the signature of the receipt of the order at the agreed delivery address.

Impossibility of delivery.

If it is impossible to deliver the order to the address indicated, MARIA TERESA GARCIA GONZALEZ will try to deliver it to a third party indicated by the customer or try again to deliver it at a later date. If you are not going to be at home, please contact MARIA TERESA GARCIA GONZALEZ to arrange delivery on another day.

If within 15 days of your order being available for delivery, the order has not been delivered for reasons not attributable to MARIA TERESA GARCIA GONZALEZ, we will understand that you wish to withdraw from the contract and we will consider it terminated.

As a consequence of the termination of the contract, we will refund all payments received from the user, including delivery charges without any undue delay and, in any case, within a maximum period of 14 days from the date on which we consider the contract to be terminated. Please note that the transport resulting from the termination may have an additional cost, so MARIA TERESA GARCIA GONZALEZ will be authorised to pass on the corresponding costs.

Cancellation of an order.

The user has the right to cancel an order without giving any explanation. This right is the right of withdrawal established by art. 102 of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws.

To cancel an order you can use the form on the link "RIGHT OF WITHDRAWAL" or you can notify us by email to INFO@MACBEALOEVERA.COM by post to the address C/ LLEVANT,15, BELLREGUARD (VALENCIA), 42713.

If you send us an email or written communication, please include the details of your order to help us identify it. The withdrawal period will expire 14 calendar days from the day on which the customer or a third party indicated by the customer, other than the carrier, acquired material possession of the goods or, in the event that the products making up the order are delivered separately, 14 calendar days from the day on which the customer or a third party indicated by the customer, other than the carrier, acquired material possession of the last of the aforementioned products. Once the right of withdrawal has been exercised, the user must return the delivered products to the address indicated, thereby assuming the costs of return. Please note that if you decide to return the goods to us carriage paid, we shall be entitled to charge you for any costs we may incur. The right to withdraw from the contract shall only apply to those products that are returned in the same condition in which the customer received them. No refund will be made if the product has been used beyond the mere opening of the product, products that are not in the same condition in which they were delivered or have suffered any damage, so you should be careful with the product(s) while they are in your possession.

Please return the item(s) using or including all original packaging with all labels. Please do not remove the labels until you are sure you want to keep each item. After examining the item we will let you know if you are entitled to a refund. If the return includes the entire purchase, the correct procedure has been followed and the products are new and unused, we will refund the full purchase price plus shipping costs within 14 days of receipt of the cancelled order. If the return only includes part of the order, the correct procedure has been followed and the products are new and unused, we will only refund you the value of the returned products, excluding shipping costs.

Return of defective products.

If you return the goods to us because they are faulty or the descriptions do not correspond to the goods, we will refund the full price of the goods, together with the cost of postage and packaging and the cost of returning the item. 

RESPONSIBILITIES

Access to and use of this website is the responsibility of the users. It is not guaranteed by MARIA TERESA GARCIA GONZALEZ:

- The infallibility, availability, continuity, non-existence of security deficiencies of the website.

- That the content of the page or the information that passes through it is free of viruses or other harmful elements as well as errors, omissions or inaccuracies.

- The possible damages that may arise from interferences, omissions, interruptions, computer viruses, breakdowns or disconnections in the operational functioning of the website.

- Delays or blockages in the use of this page caused by deficiencies or overloading of the data processing centre, or damage that may be caused by third parties through illegitimate intromissions that are beyond the control of MARIA TERESA GARCIA GONZALEZ.

- MARIA TERESA GARCIA GONZALEZ is exonerated from liability for any damage that the user may suffer as a result of errors, defects or omissions in the information provided, provided that it comes from outside sources. 

Mere access to the website does not imply any type of commercial relationship between MARIA TERESA GARCIA GONZALEZ and the user. MARIA TERESA GARCIA GONZALEZ only supplies the products for domestic and private use. The customer agrees not to use the product for commercial, advertising or resale purposes.

MARIA TERESA GARCIA GONZALEZ shall have no liability for any loss of profit, loss of business, business interruption or loss of business opportunity of the customer.

Assignment of rights and obligations.

The contract is binding on both the customer and MARIA TERESA GARCIA GONZALEZ, as well as our respective successors, assigns and successors in title. The customer may not transfer, assign, encumber or otherwise transfer a contract or any of the rights or obligations arising therefrom without the prior written consent of MARIA TERESA GARCIA GONZALEZ. We may transfer, assign, encumber, subcontract or otherwise transfer a contract or any of the rights or obligations arising under it at any time during its term. For the avoidance of doubt, such assignments, transfers, assignments, encumbrances or other transfers shall not affect any rights that you, as a consumer, may have at law or otherwise void, reduce or limit any warranties, whether express or implied, that we may have given to you.

INFORMATION AND CONTENTS OF THE WEBSITE

The information shown on the website is current as of the date of the last update. MARIA TERESA GARCIA GONZALEZ reserves the right to update/modify/remove information from this website at any time and without prior notice.

In the event that the website contains links to other websites and materials of third parties, such links are provided for information purposes only and MARIA TERESA GARCIA GONZALEZ has no control over the content of such websites or matrials. Therefore, we accept no responsibility for any damage or loss arising from their use.

MARIA TERESA GARCIA GONZALEZ reserves the right to modify the Terms and Conditions of Purchase. The modifications introduced will not be retroactive. If you do not agree with the modifications introduced, we recommend that you do not use our website. 

VIRUSES, HACKING AND OTHER COMPUTER ATTACKS

You may not misuse this website by knowingly introducing viruses, trojans, worms, logic bombs or any other technologically harmful or damaging software or material onto this website. The user shall not attempt to gain unauthorised access to this website, the server on which this website is hosted or any server, computer or database related to our website. You agree not to attack this website. Failure to comply with this clause could lead to the commission of offences defined by the applicable regulations. We will report any breach of these regulations to the competent authorities and will cooperate with them in order to discover the identity of the attacker. Furthermore, in the event of a breach of this clause, you will immediately cease to be authorised to use this website. We will not be liable for any loss or damage resulting from a denial-of-service attack, viruses or any other technologically harmful or disruptive programs or materials that may affect your computer, computer equipment, data or materials on account of your use of this website or your downloading of any content from or redirected to this website.

INTELLECTUAL PROPERTY AND COPYRIGHT

The user acknowledges and agrees that all copyright, registered trademarks and other industrial and intellectual property rights on the materials or contents provided as part of the website correspond at all times to MARIA TERESA GARCIA GONZALEZ. The user may make use of said material only in the manner expressly authorised.

APPLICABLE LEGISLATION AND JURISDICTION

The use of this website and contracts for the purchase of products through it shall be governed by Spanish law. Any dispute arising out of or in connection with the use of the website or such contracts shall be subject to the non-exclusive jurisdiction of the Spanish courts. You can make any complaints and claims to MARIA TERESA GARCIA GONZALEZ by e-mail to info@macbealoevera.com or by post to the address C/ LLEVANT,15, BELLREGUARD (VALENCIA), 42713.

RIGHT OF WITHDRAWAL

The user has the right to cancel an order without giving any explanation. This right is the right of withdrawal established by art. 102 of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws.

To cancel an order you can use the attached form (withdrawal form) or you can notify us by e-mail to INFO@MACBEALOEVERA.COM or by post to the address C/ LLEVANT,15, VALENCIA (BELLREGUARD), 42713. 

If you send us an email or written communication, please include the details of your order to help us identify it. The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods or, in the event that the products making up the order are delivered separately, 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the last of the aforementioned products. 

Once the right of withdrawal has been exercised, the user must send the products delivered to the address indicated (MARIA TERESA GARCIA GONZALEZ / C/ LLEVANT,15, VALENCIA (BELLREGUARD), 42713), thus assuming the costs of return. Please note that if you decide to return the goods to us carriage forward we will be entitled to charge you for any costs we may incur.

The right to withdraw from the contract shall only apply to those products that are returned in the same condition in which the customer received them. No refund will be made if the product has been used beyond the mere opening of the product, products that are not in the same condition in which they were delivered or have suffered any damage, so you should be careful with the product(s) while they are in your possession. Please return the item(s) using or including all original packaging with all labels. Please do not remove the labels until you are sure you want to keep each item. 

After examining the item we will let you know if you are entitled to a refund. If the return includes the entire purchase, the correct procedure has been followed and the products are new and unused, we will refund the full amount of the purchase plus shipping costs within 14 days of receiving the cancelled order. If the return only includes part of the order, the correct procedure has been followed and the products are new and unused, we will only refund the value of the returned products, excluding shipping costs.